FAQ
Where do we ship our products?
We ship to the following continents and countries:
- America:
Canada, Mexico, United States. - Europe (Including the European Union):
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom. - Asia:
Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, United Arab Emirates. - Oceania:
Australia, New Zealand.
I didn't receive my order/ I received the wrong order
If you didn't receive your order or received the wrong order please get in contact with us via the contact form on our website or send us an email at mousematicofficial@gmail.com, you can also always contact us via discord or social media.
What is the length of a Mousematic mousepad?
Our XXL mousepads are 900x400mm in size and our small mousepads are 320x270mm in size. Check out the product page for each mousepad to see the thickness.
I want to request a refund
Not happy with what you received from us? We offer full refunds of the purchased item. If you want to request a refund please contact us via the contact form or email us at mousematicofficial@gmail.com.
Is this a dropshipping business?
No, we do not dropship our products. All our products are stored and sent from our location in The Netherlands.